4 ms·

If this is the related the Cisco clock signal component issue. Cisco is handling it in a really poor way. No replacements unless its under warranty even tho

• freehunter 10y ago
  Under warranty or anyone who has a TAC subscription. Cisco licensed their products with a ToS that says you can't resell it, and warranties are only valid for people who bought directly from Cisco. You also can't (effectively) get TAC support for a resold device (what Cisco folks call "grey market"). It's not illegal to buy secondhand Cisco product, Cisco just won't support them or let you get software upgrades without paying them a ton of money. 100%, this wording is to make sure that grey market buyers aren't covered under the replacement. Basically anyone who bought from Cisco will be able to get a replacement.
  • kuschku 10y ago
    How do they handle this in the EU, where 2 years warranty, even if resold, are mandatory?
    • msh 10y ago
      That don't cover business buyers who I guess are most of Cisco buyers, only consumers.
      • jsiepkes 10y ago
        True, only consumers get a mandatory two years warranty in the EU. Altough I think they would have a hard time in court not replacing it since it was sold with a defect (they admit its a defect). Cisco is like Apple in that regard; You pay premium but the service is nowhere near premium.
      • lostlogin 10y ago
        Wonder how that is applied in New Zealand where the commute guarantees act basically requires sellers to sort problems out within "a reasonable time frame" of sale. It's a fantastic piece of legislation.
        • antod 10y ago
          The CGA only applies to consumers and not business customers, and only applies between the end reseller and the customer. Cisco doesn't really sell directly to consumers.
    • legulere 10y ago
      The EU-mandated warranty is against the seller, not the producer. Also it is just for consumers.
  • deleted 10y ago
    [deleted]
• manarth 10y ago
  No replacements unless its under warranty It seems that this isn't entirely the case. From TFA: "if your product was under warranty as of November 16, 2016, you are still eligible to replace your products", and "Cisco is offering to provide replacement products…even if they have not failed". Without more information, I wouldn't like to speculate on the cutoff date of November 16, 2016, but so far it doesn't sound too unreasonable. We don't really know the scope of the failure, nor relevant batch numbers, etc, so I'd give them the benefit of the doubt, until clearer details emerge.
  • adrr 10y ago
    I think i am going crazy. Swear it said a valid service contract would be required for replacement if it failed outside the warranty.