5 ms·
Anecdotes allowed here? Former GrubHub employee here. When you tip with your credit card when ordering through grubhub, 99% of the time it goes to grubhub and
by LoonyBalloony 10y ago
Anecdotes allowed here?
Former GrubHub employee here.
When you tip with your credit card when ordering through grubhub, 99% of the time it goes to grubhub and it never reaches the driver. Grubhub guarantees a hourly wage, but to keep your tips that you have to earn more then your hourly rate. This means the driver won't receive any tips until he/she makes themselves free for grubhub. Pretty ingenious IMO, make the driver a contractor so you don't pay payroll tax, and the drivers basically work to make themselves free for you to hire.
It's not that I want the tips, I really do think tipping is a horrendous system and it is "my fault" for signing up to work for them (I was incredibly desperate for money). I just feel it is disingenuous to call it a tip when it should be called a "please pay my driver's hourly wage for me" fund. I know that is basically what a tip is, but when someone tips me very well I have this sick feeling in my stomach because they wanted it to go to me not grubhub. That is why I'm leaving grubhub.
I'll break it down for you guys how it works because I was confused for a long while about how it works (which is probably by design).
You work 8 hours for grubhub. For brevity, lets assume in your area grubhub pays $10 a hour, the mileage they pay you is 25 cents a mile (from restaurant to customer only, you don't get anything driving to restaurant) and the delivery fee is $2. You deliver 10 deliveries during that time, your (payable) mileage is 40 miles:
You worked 8 hours, so your hourly wage is $80. Now lets see how much in tips you need to make before you can start keeping your tips!
Delivery fees - $20 Mileage - $10
You would need to make $50 in tips to start actually getting your tips.
Now I'm getting a new pizza delivery job where the hourly rate is a couple bucks an hour lower, so my hourly rate in this example would be $8, so while I would only make $64 dollars from my hourly rate, I get to keep my delivery fees, mileage, and tips on top of that.
The Grubhub I worked for spreads the work around so that people earn the minimum hourly rate. Why wouldn't they? it lowers their labor costs to near zero.
If you have to use grubhub tip in cash, or better yet just don't tip. I don't care I am making the minimum hourly rate 99% of the time. If grubhub can't survive without the credit card tips customers intended to go to the driver it shouldn't be around.
P.S.: I'll say again I understood that I signed a contract so grubhub can do whatever it wants. I understand I got a few dollars more over the minimum wage (as if it was worth giving up all that tip money). This entire post was about informing people the deception involved around the credit card tips. If grubhub stands by their practices, then spreading this information around won't hurt their business.
- tyingq 10y agoI'd like to understand this better. This article[1] suggests that if you're being stiffed on tips, it's the restaurant, and not GrubHub doing that. And this post[2], from GrubHub, uses some language that would be concerning if they were doing what you're saying. [1]http://money.cnn.com/2016/03/15/pf/tips-seamless-grubhub-delivery/ http://money.cnn.com/2016/03/15/pf/tips-seamless-grubhub-del... [2]https://www.grubhub.com/thecrave/essential-guide-to-tipping-your-driver https://www.grubhub.com/thecrave/essential-guide-to-tipping-... Not saying I don't believe you...just that it's pretty brazen to hold tips while outwardly encouraging customers to tip, based on some appeal to be nice to drivers. Edit: Thanks for the update. Sounds like fraud to me, since they are outwardly saying the tips go to the driver. If that is spelled out in the contract you have with them, you might have some easy recourse.
- LoonyBalloony 10y ago"I'd like to understand this better. This article[1] suggests that if you're being stiffed on tips, it's the restaurant, and not GrubHub doing that." I read both your links. 1.) The restaurant had nothing to do with the tip at all. The customer pays grubhub the money for the food and (most of the time) my tip. Grubhub paid the restaurant directly, any time I made more then my hourly rate in tips the tips showed up on my check from grubhub. I am sure grubhub works differently in different cities. I am merely relaying my experience working for them for over a year. 2) They can claim the tips go directly to the driver, the tips indeed go directly towards the driver's hourly rate so grubhub doesn't have to pay them themselves. That is how it is in their minds. This can be open to interpretation, just merely giving people the information they should have had from the get go.
- smileysteve 10y agoThis is the way that server's wages are supposed to work everywhere. Yes, your new pizza gig, is supposed to make up the difference between $2.35 and $7.25 if you make no tips.
- mmagin 10y agoOnly some US states allow this scheme. https://en.wikipedia.org/wiki/Tipped_wage_in_the_United_States https://en.wikipedia.org/wiki/Tipped_wage_in_the_United_Stat...