+1 for RT. It's gotten a little prettier since 3.8: http://blog.bestpractical.com/2008/07/today-were-rele.html#screenshots http://blog.bestpractical.com/2008/

+1 for RT. It's gotten a little prettier since 3.8: http://blog.bestpractical.com/2008/07/today-were-rele.html#screenshots http://blog.bestpractical.com/2008/07/today-were-rele.html#s... Incredibly powerful, free, customizable. Expect to learn a little Perl if you want to integrate with external systems, as you can write Perl scripts to handle any transaction. However, it has both the features that the GP wanted out of the box.