Local employees are part of the equation. The body shops like Infosys and Tata always have onsite workers who interact with the client and then use their offsho

Local employees are part of the equation. The body shops like Infosys and Tata always have onsite workers who interact with the client and then use their offshore teams to perform the work. Many clients are not capable of using offshore resources in any other model due to time zone and language barriers. The onsite typically works around two hours a night beginning at 10 PM to resolve all the questions and issues from offshore.