Here's why people are so angry: * they clearly didn't hear about it in advance * it was buried in the midst of discussing (minor) new features * it locked th

Here's why people are so angry: * they clearly didn't hear about it in advance * it was buried in the midst of discussing (minor) new features * it locked them out of features they had before (XML export) * it's a 2-3x increase for many people * the grandfathering option forces them to come up with thousands on short notice, or not at all * ZenDesk's blog managed to sound totally smug * nobody from ZenDesk is answering emails, phones, or even comments Basically, it's a nuclear disaster. EDIT: Fixed line break issue. I never remember...