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Everything at Google is automated. It's just that to get a response from an actual person when you appeal a decision, you usually need to have a blog post that
by chinhodado 10y ago
Everything at Google is automated. It's just that to get a response from an actual person when you appeal a decision, you usually need to have a blog post that reaches the front page of HN, and a couple of known friends inside Google. Sometimes even that is not enough.
Google's support has become a meme at this point, on par with Valve's support.
- marssaxman 10y agoDid Google ever actually have human tech support staff? That just doesn't sound like the sort of thing they'd do.
- chrisper 10y agoYes. The Google Play Store (the part where you can buy phones etc.) has actually good support. I think the only other area they have support is Google AdSense and maybe the paid Google Apps.
- Cyph0n 10y agoOn par with Valve? I would say Google has the worst online support system of any company, by far.