4 ms·

Wtf. Is this for real? Furthermore: Could it be due to an automatic process?

• chinhodado 10y ago
  Everything at Google is automated. It's just that to get a response from an actual person when you appeal a decision, you usually need to have a blog post that reaches the front page of HN, and a couple of known friends inside Google. Sometimes even that is not enough. Google's support has become a meme at this point, on par with Valve's support.
  • marssaxman 10y ago
    Did Google ever actually have human tech support staff? That just doesn't sound like the sort of thing they'd do.
    • chrisper 10y ago
      Yes. The Google Play Store (the part where you can buy phones etc.) has actually good support. I think the only other area they have support is Google AdSense and maybe the paid Google Apps.
  • Cyph0n 10y ago
    On par with Valve? I would say Google has the worst online support system of any company, by far.
• stefantalpalaru 10y ago
  > Could it be due to an automatic process? Of course it's automated. Algorithmic censorship is the name of the game when you want to avoid hiring an army of humans. Most companies also cut on the help desk costs by not providing a mechanism for complaints. Only those who manage to make waves in public get handled by the PR department, but those are a very small percentage of all the victims.