A couple reasons. We run extremely lean, and only have one customer service person. If you come to the site every day, and have spent money on some of our con

A couple reasons. We run extremely lean, and only have one customer service person. If you come to the site every day, and have spent money on some of our content, and then one day the site is broken, that's a problem. The other reason is it's a community, and the more people we have on the site, the better it is for the site as a whole; more people communicating and interacting with each other, which ideally brings more people and keeps the ones that currently visit.