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Well, we must be living in a different UK then. I would be actually willing to pay a monthly fee for a bank account at a bank that has a call centre with staff
by DrJokepu 16y ago
Well, we must be living in a different UK then. I would be actually willing to pay a monthly fee for a bank account at a bank that has a call centre with staff who actually speak English.
- abstractbill 16y agoTry an American bank some time (I had a British bank account for much of the 27 years I lived there, and have had various US banks for the past 6 years). Of course there's always room for improvement, but if you haven't tried banks in both countries, you really don't know how good you have it in the UK.
- axod 16y agoBarclays is pretty good, but all the in branch staff are good. All call centers suck, and all telephone support sucks IMHO. I certainly wouldn't pay extra just to get telephone support. How often do you need it? If you need it a lot, then that's a really really niche use case. It may be due to the Barclays online banking being pretty solid. HSBC is also fairly good.
- DrJokepu 16y agoWell, it's not really when I call them (I don't call them, I either try to sort out stuff online or if I can't, I just walk into a branch) - it's when they call me. Like when someone is fraudulently trying to use my card details (happens every now and then). It is really annoying when you need to discuss urgent and important matters and you simply don't understand what they're saying.
- dagw 16y agoMy bank, one of the 3 biggest in the country, has offered me nothing but excellent phone support. Quick to pick up the phone, knowledgeable staff, and quick and correct answers to my problems. So obviously quality phone support is far from impossible.