I'm usually quite empathetic but the quality of life of a customer service representative is completely irrelevant to me. Most customer service calls occur when

I'm usually quite empathetic but the quality of life of a customer service representative is completely irrelevant to me. Most customer service calls occur when something goes wrong, so I'm already spending time dealing with a broken product or service, only to be screwed further by a deliberately discouraging automated menu... -- (Aside: I think a law should be enacted requiring anyone who sets up an automated customer service line to provide visual data and menu options to smartphones for people who are deaf, hard-of-hearing, have trouble deciphering the words used, or just don't want to sit around for half an hour listening to every option slowly listed trying to figure out how to get to the solve-my-fucking-problem menu. If they can use voice recognition then this shouldn't be that burdensome.) -- ...and then deal with inexperienced or upselling reps. This goes more than double when the customer is a corporation.