When I hear complaints like this, basically any complaint about a major technology in use around the world, I am always baffled that the people who have trouble

When I hear complaints like this, basically any complaint about a major technology in use around the world, I am always baffled that the people who have trouble end up blaming the technology, rather than their policies and implementation. This technology works (almost) flawlessly for hundreds of thousands of people and organizations, the idea that the issues you're experiencing are legitimately the fault of the technology feels... unlikely. I get that the best technology adapts perfectly to your individual needs, but the idea that you don't have to change a single thing about your business to use a technology just feels, on its face, absurd.