8 ms·

USPS could do a few things to improve and they really aren't that big. For the following examples consider this: I live on a "no outlet" road. Meaning 100% of t

by jayrox 10y ago

USPS could do a few things to improve and they really aren't that big. For the following examples consider this: I live on a "no outlet" road. Meaning 100% of traffic is for the 20 houses on the street and not through traffic. And of the local traffic it is extremely minimal, we have more kids playing on the street than we have cars. 1) Stop being lazy. For example, I ordered something from Amazon and even though I have Prime, I paid for next day delivery. It was something I really needed. I rushed home that day excited to finish a project. Looking out the window I watched the USPS guy drive right past my house. A short while later I got a notice from Amazon that my package wasn't delivered due to an obstruction blocking my mailbox. I go out to the mailbox and look around trying to figure out what the obstruction was. The only thing I could figure out that would be possibly considered an obstruction was the trash cans I had just taken out that were about 5 feet to the left of the mailbox. 2) Consider somethings could possibly be fragile and take that into account when handling. For example, earlier this week I had 2 "large" flat envelopes delivered that were clearly way too large for my mailbox. Instead of considering that the contents may be fragile the USPS guy just jammed the envelopes into the mailbox the best he could making them into a crumpled mess.

ghaff 10y ago
Your #1 is my main complaint. I live at the end of a long gravel driveway which is admittedly not always in the best of shape, especially in the winter. UPS (and other non-USPS) carriers still have no choice but to come down the driveway. USPS will often do things like hang boxes of the mailbox (where they've been stolen from time to time) or jam them into the mailbox. (The situation has gotten somewhat better since I got a huge mailbox that can accommodate most packages.)
enraged_camel 10y ago
It's not about laziness. Fedex and UP ruthlessly measures the efficiency of their drivers by timing their every single activity. This information is displayed in real-time to managers back at the warehouse, who can see, for instance, if a particular delivery is taking longer than average. This is why many drivers game the system by skipping deliveries that they think will take too long, or (for packages that require signature) wait for only ~5 seconds after knocking on the door before deciding that you must not be home.
- joekrill 10y ago
  Wouldn't that then imply that you would get worse service from Fedex and UPS, where the drivers have more to gain by cutting corners? But the reality is really the exact opposite.
  - 67726e 10y ago
    I don't know what the criterion is for not leaving a package, but it typically seems that UPS or FedEx will leave a package whereas USPS will not. Even for trivial, cheap packages like a roll of posters, USPS will leave a dreaded pink slip requiring me to visit the post office. While I have had that happen with UPS, those incidents are few and far in between. For me leaving the package is often the difference between getting it or not. I will say, I usually work from home if I'm expecting something important and that UPS often does not seem to knock or if they do they've hired the world's quietest knockers. Perhaps they think I'm not home since I have a concealed driveway and just don't bother, but it definitely seems their high expectations do have some drawbacks.
  - the-dude 10y ago
    If UPS does not meet it's promise, sometimes the paying customer is reimbursed ( first hand experience with Farnell delivering to me, while speaking with UPS service personnel ).
  - phil21 10y ago
    It's highly dependent on where you live and the individual driver assigned to your route. I used to absolutely wonder in confusion why people complained about the USPS - where I grew up it was always cheaper and generally more reliable than UPS or Fedex. Plus if you ever had to go into the Post Office the people were downright pleasant and competent. Then I moved to Chicago, and I instantly realized the reputation was deserved. It was essentially two entirely different postal systems, you would simply not recognize them as the same "company". UPS and Fedex I've both had utterly fail for me living in different locations, just lazy worthless drivers happened to be assigned to me. I will say all the complaining about "leaving packages to get stolen" needs to stop - if you're concerned get a box to put them in. Otherwise it's not reasonable to have these guys wait on you to come to to door. Sure it's only 30 seconds, but that's 30 seconds multiplied by 200 each day. Sure there will be some shrink just like a retail store, but it's still overall much more efficient.
chrisseaton 10y ago
> even though I have Prime, I paid for next day delivery I thought the entire point of Prime was that it was next day delivery?
- softawre 10y ago
  Prime is and started as 2 day delivery. Some items have "next day" or even "same day" included now, but not most.
  - chrisseaton 10y ago
    Huh I get next-day included on every Prime purchase I make and always have done. If I order something at 11pm at night it's usually at my door by around 10am the next day. That's on standard Prime, and I don't live in a major metropolitan area. Prime would be a pretty poor deal if I had to wait two days for anything to turn up!
    - notheguyouthink 10y ago
      Weird, i've never seen that. Wonder if it is due to your proximity to a Amazon center or something. Fwiw, i (not OP) still feel 2 day is plenty fast and i get my moneys worth. Ordering 2 day on non-Prime items reminds me how expensive that crap is normally.
    - zwily 10y ago
      Here are the shipping benefits: * FREE Two-Day Shipping on eligible items to addresses in the contiguous U.S. and other shipping benefits. For more information, go to Amazon Prime Shipping Benefits. * FREE Same-Day Delivery in eligible zip codes. For more information, go to Order with Prime FREE Same-Day Delivery. I'm guessing you live in an eligible zip code? https://www.amazon.com/gp/help/customer/display.html?nodeId=200444160 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
      - chrisseaton 10y ago
        No I don't, but I do live in the UK. I think the whole country is eligible for one-day delivery here. https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201277360 https://www.amazon.co.uk/gp/help/customer/display.html?nodeI... I still think two-day delivery is pretty rubbish. The great thing about Amazon Prime is it's faster than finding time to go to the shops and pick it up. If I have to wait literally days for it to arrive it's not the case any more.
imaffett 10y ago
Call your local USPS office tell them you are going to file a formal complaint/grievance to Amazon about the delivery. The driver can get reprimanded for it. Amazon Prime deliveries are not a joke to them. Source: both my parents just retired from the USPS.
nattaylor 10y ago
My limited experiences with the USPS have been quite positive. The two times I've called to inquire about packages they routed first to the manager and then to the actual postman who delivers my mail. He remembered details about my building's entrance like the location of a small basket, and explained where the mail in question had been left.
bradleyjg 10y ago
I ordered an item from Amazon and was initially happy that it was being sent USPS. I live in an apartment building without a doorman. UPS and FedEx can't get inside the building but USPS has a key in order to get into the lobby with the mailboxes. But somehow the package delivery arm of the USPS is different from the ordinary mail delivery arm and I got a notification that they couldn't deliver the package. Something like having agreements with all the landlords to get keys to all the buildings is a major advantage that the USPS has over its rivals. It should take advantage of that.
losteverything 10y ago
Two suggestions. Tip your mailman. Not 20 or 50 but 100 or more. Put a deck box for parcels by your mailbox.[1] 1 https://www.amazon.com/gp/aw/d/B0030GG2GC/ref=mp_s_a_1_8?ie=UTF8&qid=1486056510&sr=8-8&pi=AC_SX236_SY340_QL65&keywords=deck+box&dpPl=1&dpID=31x9ZLFaVJL&ref=plSrch https://www.amazon.com/gp/aw/d/B0030GG2GC/ref=mp_s_a_1_8?ie=... Letter carriers can tell you the amount each patron gave each year. Year after year. Edit: also your phone number is in the Amazon shipping label. With friendly customers I text if there is a delivery problem.

by jayrox 10y ago

ghaff 10y ago

Your #1 is my main complaint. I live at the end of a long gravel driveway which is admittedly not always in the best of shape, especially in the winter. UPS (and other non-USPS) carriers still have no choice but to come down the driveway. USPS will often do things like hang boxes of the mailbox (where they've been stolen from time to time) or jam them into the mailbox. (The situation has gotten somewhat better since I got a huge mailbox that can accommodate most packages.)

enraged_camel 10y ago

It's not about laziness. Fedex and UP ruthlessly measures the efficiency of their drivers by timing their every single activity. This information is displayed in real-time to managers back at the warehouse, who can see, for instance, if a particular delivery is taking longer than average. This is why many drivers game the system by skipping deliveries that they think will take too long, or (for packages that require signature) wait for only ~5 seconds after knocking on the door before deciding that you must not be home.

joekrill 10y ago
Wouldn't that then imply that you would get worse service from Fedex and UPS, where the drivers have more to gain by cutting corners? But the reality is really the exact opposite.
- 67726e 10y ago
  I don't know what the criterion is for not leaving a package, but it typically seems that UPS or FedEx will leave a package whereas USPS will not. Even for trivial, cheap packages like a roll of posters, USPS will leave a dreaded pink slip requiring me to visit the post office. While I have had that happen with UPS, those incidents are few and far in between. For me leaving the package is often the difference between getting it or not. I will say, I usually work from home if I'm expecting something important and that UPS often does not seem to knock or if they do they've hired the world's quietest knockers. Perhaps they think I'm not home since I have a concealed driveway and just don't bother, but it definitely seems their high expectations do have some drawbacks.
- the-dude 10y ago
  If UPS does not meet it's promise, sometimes the paying customer is reimbursed ( first hand experience with Farnell delivering to me, while speaking with UPS service personnel ).
- phil21 10y ago
  It's highly dependent on where you live and the individual driver assigned to your route. I used to absolutely wonder in confusion why people complained about the USPS - where I grew up it was always cheaper and generally more reliable than UPS or Fedex. Plus if you ever had to go into the Post Office the people were downright pleasant and competent. Then I moved to Chicago, and I instantly realized the reputation was deserved. It was essentially two entirely different postal systems, you would simply not recognize them as the same "company". UPS and Fedex I've both had utterly fail for me living in different locations, just lazy worthless drivers happened to be assigned to me. I will say all the complaining about "leaving packages to get stolen" needs to stop - if you're concerned get a box to put them in. Otherwise it's not reasonable to have these guys wait on you to come to to door. Sure it's only 30 seconds, but that's 30 seconds multiplied by 200 each day. Sure there will be some shrink just like a retail store, but it's still overall much more efficient.

chrisseaton 10y ago

> even though I have Prime, I paid for next day delivery I thought the entire point of Prime was that it was next day delivery?

softawre 10y ago
Prime is and started as 2 day delivery. Some items have "next day" or even "same day" included now, but not most.
- chrisseaton 10y ago
  Huh I get next-day included on every Prime purchase I make and always have done. If I order something at 11pm at night it's usually at my door by around 10am the next day. That's on standard Prime, and I don't live in a major metropolitan area. Prime would be a pretty poor deal if I had to wait two days for anything to turn up!
  - notheguyouthink 10y ago
    Weird, i've never seen that. Wonder if it is due to your proximity to a Amazon center or something. Fwiw, i (not OP) still feel 2 day is plenty fast and i get my moneys worth. Ordering 2 day on non-Prime items reminds me how expensive that crap is normally.
  - zwily 10y ago
    Here are the shipping benefits: * FREE Two-Day Shipping on eligible items to addresses in the contiguous U.S. and other shipping benefits. For more information, go to Amazon Prime Shipping Benefits. * FREE Same-Day Delivery in eligible zip codes. For more information, go to Order with Prime FREE Same-Day Delivery. I'm guessing you live in an eligible zip code? https://www.amazon.com/gp/help/customer/display.html?nodeId=200444160 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
    - chrisseaton 10y ago
      No I don't, but I do live in the UK. I think the whole country is eligible for one-day delivery here. https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201277360 https://www.amazon.co.uk/gp/help/customer/display.html?nodeI... I still think two-day delivery is pretty rubbish. The great thing about Amazon Prime is it's faster than finding time to go to the shops and pick it up. If I have to wait literally days for it to arrive it's not the case any more.

imaffett 10y ago

Call your local USPS office tell them you are going to file a formal complaint/grievance to Amazon about the delivery. The driver can get reprimanded for it. Amazon Prime deliveries are not a joke to them. Source: both my parents just retired from the USPS.

nattaylor 10y ago

My limited experiences with the USPS have been quite positive. The two times I've called to inquire about packages they routed first to the manager and then to the actual postman who delivers my mail. He remembered details about my building's entrance like the location of a small basket, and explained where the mail in question had been left.

bradleyjg 10y ago

I ordered an item from Amazon and was initially happy that it was being sent USPS. I live in an apartment building without a doorman. UPS and FedEx can't get inside the building but USPS has a key in order to get into the lobby with the mailboxes. But somehow the package delivery arm of the USPS is different from the ordinary mail delivery arm and I got a notification that they couldn't deliver the package. Something like having agreements with all the landlords to get keys to all the buildings is a major advantage that the USPS has over its rivals. It should take advantage of that.

losteverything 10y ago

Two suggestions. Tip your mailman. Not 20 or 50 but 100 or more. Put a deck box for parcels by your mailbox.[1] 1 https://www.amazon.com/gp/aw/d/B0030GG2GC/ref=mp_s_a_1_8?ie=UTF8&qid=1486056510&sr=8-8&pi=AC_SX236_SY340_QL65&keywords=deck+box&dpPl=1&dpID=31x9ZLFaVJL&ref=plSrch https://www.amazon.com/gp/aw/d/B0030GG2GC/ref=mp_s_a_1_8?ie=... Letter carriers can tell you the amount each patron gave each year. Year after year. Edit: also your phone number is in the Amazon shipping label. With friendly customers I text if there is a delivery problem.