At my company we always heir on the side of transparency and liberally post to our status. subdomain whenever an issue is identified. Recently, our Redis clust

At my company we always heir on the side of transparency and liberally post to our status. subdomain whenever an issue is identified. Recently, our Redis cluster failed and both master & slave host machines rebooted. This caused a latency spike in our app, from roughly a 70ms to 400ms response time for less than 10 minutes. We posted to status within 60 seconds and posted 3 updates within those 10 minutes. The next day, a new customer (who hadn't gone live with the app yet) cancelled their subscription because the app was "not reliable". I guess my point is that there is a balance to strike. Our customers are not tech-savvy in any way and treat any small issue as the end of the world. Maybe there's no need to freak people out for a minutes-long latency spike.