I think you're right that it wasn't a mistake of anyone below the CEO position, but I'm certain that it was a huge mistake on the CEO's part. The customers and

I think you're right that it wasn't a mistake of anyone below the CEO position, but I'm certain that it was a huge mistake on the CEO's part. The customers and employees deserve a huge apology from the CEO. I'll be shocked if without this realization on the leader's part the board doesn't replace them.