For complex software, it's not always practical to list everything it does and expect customers to search for all the things they want to do with it, or even kn

For complex software, it's not always practical to list everything it does and expect customers to search for all the things they want to do with it, or even know what they want. It can be more efficient if the customer explains what they want to use it for then you (as the salesman) can use your deeper knowledge of the product to decide if it's suitable for their needs before they invest time learning about it. There could be subtle issues that become showstoppers, like maybe it's not compatible with some other software they already use or it doesn't work well at the scale they need, etc. That might still be a marketing failure. Perhaps there's a better way to capture that salesman knowledge and apply it to the customer automatically, or perhaps it's a failure of the product design that it's so complicated in the first place.