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It's pretty funny doing it the other way, where your customers expect a huge sales process and you built out self-serve first. You hear things like: "We'd like
by patmcguire 10y ago
It's pretty funny doing it the other way, where your customers expect a huge sales process and you built out self-serve first.
You hear things like: "We'd like to set up a meeting to plan a trial in Q1 and a full deployment in Q3"
Well, how I would do it is go to the form on the front page, add a credit card and do the trial. When Q3 comes I'd go the plan page and slide it all the way to the right.
Of course, that's not how their purchasing works, so you hold extra meetings and add extra cost. But it's funny when someone tries to jump through hoops and you have to hold them up for them.
- meowface 10y agoFrom the enterprise customer side, I assure you, we also feel your pain.
- dangero 10y agoI recently bought a piece of enterprise software and before we got our login credentials the company we bought it from made me complete a six hour software training.
- averagewall 10y agoI've experienced a lower level of this too. They want a quote even though the price is right there on the website. They ask for the "sales team" (uh, hi). After weeks of silence, they send you a purchase order, want an invoice, don't pay their invoice for a month, and finally pay by international wire transfer or once even by mailing a cheque! Sometimes they can't buy it themselves and have to ask their preferred reseller to set up a reseller agreement with my company which is "just buy it like any other customer". I can understand big companies need a formal process though to protect themselves from potentially expensive mistakes when they have so many employees and are such an big mark for con-men.