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>When I can't even see where in the spectrum the software lies, but I'm going to have to spend at least 30 minutes on the phone with some sales person to figure
by _red 10y ago
>When I can't even see where in the spectrum the software lies, but I'm going to have to spend at least 30 minutes on the phone with some sales person to figure that out (plus probably deal with them periodically harassing me for the next year), the whole thing is that much less appealing.
Just went through this exact process with Bomgar. Our company was debating between TeamViewer and Bomgar. TV = All pricing on page. BG = Can't see anything, must call in and 'speak to salesman'.
The sales process with BG was so long and drawn out - multiple emails to setup calls, wouldn't provide basic info in writing, etc. In the end we just went with TeamViewer highest end edition.
Came to find out about a month later that Bomgar pricing may've been the cheaper option for our use case. Oh well...
- mrbbk 10y agoThis sounds like a particularly bad implementation. Not much you can do there.
- prawn 10y agoI did something like this when choosing a builder to build a new house. $200k+ decision. The ones with their pricing for fixed plans listed publicly on their site got our business.
- jrs235 10y agoSometimes I wonder is this is by design and using a dark pattern relying on the sunk cost fallacy and loss aversion... "I've already spent hours on obtaining this thing if I turn back now I've wasted all my time." It's what I truly believe some car dealerships utilize. They drag things out so that you don't actually "walk away" from the "deal" when they start pulling BS. Anyone who does this ought not be trusted. Why would/should I do business with someone that acts so shady?
- deleted 10y ago[deleted]