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There are other stories like this on Tesla Motors Club and Tesla service always goes above and beyond to get it right. The service guys gave me their card when
by GreenPlastic 10y ago
There are other stories like this on Tesla Motors Club and Tesla service always goes above and beyond to get it right. The service guys gave me their card when I picked my car up. When I have an issue, I send them an email and get me scheduled immediately. They've taken care of a flat tire that they didn't need to (on Xmas eve, nonetheless), fixed almost every issue, and have always gone above and beyond.
When we had the flat tire, it was on Xmas eve, they worked to get our car towed to the service center and even offered to deliver it to us later that night. We left the key in the trunk and went Xmas shopping and it got towed just fine.
- mempko 10y agoWhy would you need car towed for a flat tire???
- GreenPlastic 10y agoWe called Tesla roadside because other tire shops were closed and I didn't want to put the spare on myself. They offered to just tow it to the SC and have it fixed on them.
- mempko 10y agoPutting on a spare takes 10 minutes. Unless you are physically challenged, I recommend you try it if you can. Though if you own a tesla, and they are as heavy as they say, hmmm
- gambiting 10y agoOn my car there's no spare, there's only a tyre repair kit. Which is all great in an emergency, but using the tyre repair kit destroys the tyre - and the ones on mine are rather expensive($250/each). On the other hand, I get free recovery during the warranty of the vehicle - so I would rather get it towed to a garage nearby and get the tyre patched up for about ~$15 than pay for a new tyre(obviously if it can be patched, if the sidewall is damaged then no).