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This is an example of the economic principle of goodwill. Uber has a poor reputation that leads to actual losses, but the negative value of the reputation is di
by rm999 10y ago
This is an example of the economic principle of goodwill. Uber has a poor reputation that leads to actual losses, but the negative value of the reputation is difficult to quantify. Conversely, Lyft has fostered positive goodwill that strengthens it in indirect ways.
This controversy will likely blow over with a small amount of damage, but it's a reminder of the vulnerability that Uber's management style brings to it. I think they should pay careful attention to how much people really want to hate them.
- tunesmith 10y agoI think this is the only interpretation that makes sense, really. If you dig down into what actually happened regarding the taxi strike, then none of the reactions make a lick of sense. This is more that people are looking for reasons to hate Uber and like Lyft. That's a battle Uber has been losing for quite a while.
- parsnipsumthing 10y agoThis is a great take. Honestly, Travis seems like he is a competent CEO and for a pure technology company, he should be admired. The problem is that Uber's interactions with the broader public are so strained.