3 ms·

This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random exam

This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random example in the same price range)

Lightbody 10y ago
I own a Lexus and Tesla and while nothing has been bad with Lexus service, my experience has been better customer service from Tesla (more friendly, better loaners, more flexible scheduling, etc). Now, on the other hand: my Lexus has had a lot fewer issues.
- base698 10y ago
  People are finally starting to see that, "an electric car has fewer parts so is more reliable." Is but marketing speak. Even if it's less parts it's still got plenty enough to cause a plethora of technical issues.
  - intrasight 10y ago
    True, but internal combustion engines have had decades to be refined. Another few years of refinement of electric vehicles will, I think, tilt the reliability balance.
  - Lightbody 10y ago
    Actually, as an owner of both I tend to agree the core _is_ more reliable. With the exception of a minor drivetrain issue (which took a couple hours to fix), all the issues I've had have been fit and finish issues, such as squeaks and groans, which can happen regardless of whether it's electric or ICE. Tesla has also fixed almost all of them, the latest round of fixes coming 3.5 years later and all part of free warranty work. Compared to the ICE cars I've owned, which have had all sorts of issues with the fuel injector, transmission, carburetor, etc.
- GreenPlastic 10y ago
  Owned BMWs and Infinitis before and Tesla Service is way better.
gambiting 10y ago
I own a Mercedes-AMG, and despite being very expensive, and despite me having direct access to an AMG-exclusive service centre, you still have to wait a few days to have the car looked at if there's anything wrong with it.
alistairSH 10y ago
My Lexus dealer has been great (Pohanka, Chantilly, VA). They're open 5am - 11pm and appear to have many technicians working throughout the day. Oil changes and other small services are done while I wait and do NOT require scheduling ahead of time. They have a large lounge with food/drink, TVs, wifi, and a quiet office space for work. Larger services have always had a loaner car included. It's always been a current model year Lexus RX. Again, no call ahead, just drop it off and drive away. The longest they've taken is a Sunday PM return on a Friday PM drop-off.

This is about the same level of service I would expect from Toyota should I buy a Corolla or Camry. I would expect better were I to buy a Lexus LS (random example in the same price range)

Lightbody 10y ago

I own a Lexus and Tesla and while nothing has been bad with Lexus service, my experience has been better customer service from Tesla (more friendly, better loaners, more flexible scheduling, etc). Now, on the other hand: my Lexus has had a lot fewer issues.

base698 10y ago
People are finally starting to see that, "an electric car has fewer parts so is more reliable." Is but marketing speak. Even if it's less parts it's still got plenty enough to cause a plethora of technical issues.
- intrasight 10y ago
  True, but internal combustion engines have had decades to be refined. Another few years of refinement of electric vehicles will, I think, tilt the reliability balance.
- Lightbody 10y ago
  Actually, as an owner of both I tend to agree the core _is_ more reliable. With the exception of a minor drivetrain issue (which took a couple hours to fix), all the issues I've had have been fit and finish issues, such as squeaks and groans, which can happen regardless of whether it's electric or ICE. Tesla has also fixed almost all of them, the latest round of fixes coming 3.5 years later and all part of free warranty work. Compared to the ICE cars I've owned, which have had all sorts of issues with the fuel injector, transmission, carburetor, etc.
GreenPlastic 10y ago
Owned BMWs and Infinitis before and Tesla Service is way better.

gambiting 10y ago

I own a Mercedes-AMG, and despite being very expensive, and despite me having direct access to an AMG-exclusive service centre, you still have to wait a few days to have the car looked at if there's anything wrong with it.

alistairSH 10y ago

My Lexus dealer has been great (Pohanka, Chantilly, VA). They're open 5am - 11pm and appear to have many technicians working throughout the day. Oil changes and other small services are done while I wait and do NOT require scheduling ahead of time. They have a large lounge with food/drink, TVs, wifi, and a quiet office space for work. Larger services have always had a loaner car included. It's always been a current model year Lexus RX. Again, no call ahead, just drop it off and drive away. The longest they've taken is a Sunday PM return on a Friday PM drop-off.