3 ms·
to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free. This is what happens when there is in fact an intermittent defect
by stcredzero 10y ago
to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free.
This is what happens when there is in fact an intermittent defect, but the technical staff does not believe the user/customer. Basically, this is poor epistemology on the part of the Tesla staff. If this is an exceptionally difficult intermittent problem, their choice is between replacing the unit, or losing a customer. They chose the latter, which is clearly the wrong choice. This indicates some sort of dysfunction and/or poor planning on the part of Tesla management. That they are going to have wastage based on defects is inevitable. They must have underestimated the numbers.
- CamperBob2 10y agoThe defect is on the engineering side. Someone at Tesla thought it was a good idea to display a failure message but not to log the nature and origin of the failure. That person needs to be identified and put on a performance improvement plan.
- falsedan 10y agoThat's clearly a product decision!
- CamperBob2 10y agoI'm sorry, can you elaborate?
- falsedan 10y agoI would be extremely surprised if an engineer would allow a warning message to be displayed and not emit a log line for it as well. That sounds more like a decision a product manager would have made.
- ryao 10y agoThey should have logs showing that a problem was detected. That said, hearing that they provide fossil fuel powerred vehicles as loaners has lowered my opinion of them.
- eridius 10y agoIt's not like Tesla has a bunch of spare Teslas to give out as loaners. They're selling them as fast as they can make them.
- stcredzero 10y agoIt's not like Tesla has a bunch of spare Teslas to give out as loaners. The Russian military during WWI also underestimated wastage of its rifles. (~800000 a month) They were building rifles as fast as they could. In fact, they were stressing their resources so hard, they took up all their gunsmith/worker manpower and were unable to repair broken weapons sent back to the factories, which only exacerbated their problem. It could be that they feel they've already made their reputation, and that more profit is now their priority. In other words, it seems that they no longer think they have to give amazing service. I think that would be a bad policy move for them. They still have to be better than all the internal combustion engine cars out there.