I agree the owner got terrible service. I agree that the car appears to be a lemon and the owner is well within his rights to ask for a refund or replacement.

I agree the owner got terrible service. I agree that the car appears to be a lemon and the owner is well within his rights to ask for a refund or replacement. All I'm saying is that the letter is not actually wrong; as far as Tesla can tell, they had repaired everything wrong with the vehicle and therefore it was in good working order. And for all we know, this diagnosis is correct, seeing as how the owner didn't try out the vehicle again after the last repair.