4 ms·

If those are the facts of the case, I would say that looks pretty bad. Normally, a new car replacement under warranty is done in an effort to salvage repeat bus

by S_A_P 10y ago

If those are the facts of the case, I would say that looks pretty bad. Normally, a new car replacement under warranty is done in an effort to salvage repeat business after extreme duress. This Tesla was a lemon, and it should have been replaced with an equal spec model. This is where Tesla could have gotten tons of goodwill from the press, and I can promise that even the most fervent Tesla haters at the truth about cars/jalopnik/etc would have publicized this as amazing customer support. I am curious if this will now make those same sites as an example of how not to support the customer after the sale.

Animats 10y ago
It's not the manufacturers' decision. In California, you can demand a new car replacement under warranty if, after a number of attempts, the manufacturer can't fix it successfully.[1] Most states have "lemon laws". Here are California's rules: In California, a vehicle is presumed to be a “lemon" if, within 18 months of the vehicle's delivery to the buyer (or 18,000 miles on the odometer): - 2 attempts or more have been made by the manufacturer to repair a warranty problem that could result in death or serious injury. - The manufacturer has attempted to repair the same warranty problem at least 4 times. - The car has been out of service for 30 days or more for repair to warranty problems. - Problems to the vehicle are not the result of abuse by the owner. You don't hear about this much any more because most manufacturers don't deliver many lemons. [1] http://www.dca.ca.gov/acp/pdf_files/englemn.pdf http://www.dca.ca.gov/acp/pdf_files/englemn.pdf
- S_A_P 10y ago
  I understand the law part. I understand why they may even say please sign this California appropriate legalese so we can all move on. The truth of the matter is that they should fix the problem and delight the customer unless they can prove that someone had an ax to grind.

by S_A_P 10y ago

Animats 10y ago

It's not the manufacturers' decision. In California, you can demand a new car replacement under warranty if, after a number of attempts, the manufacturer can't fix it successfully.[1] Most states have "lemon laws". Here are California's rules: In California, a vehicle is presumed to be a “lemon" if, within 18 months of the vehicle's delivery to the buyer (or 18,000 miles on the odometer): - 2 attempts or more have been made by the manufacturer to repair a warranty problem that could result in death or serious injury. - The manufacturer has attempted to repair the same warranty problem at least 4 times. - The car has been out of service for 30 days or more for repair to warranty problems. - Problems to the vehicle are not the result of abuse by the owner. You don't hear about this much any more because most manufacturers don't deliver many lemons. [1] http://www.dca.ca.gov/acp/pdf_files/englemn.pdf http://www.dca.ca.gov/acp/pdf_files/englemn.pdf

S_A_P 10y ago
I understand the law part. I understand why they may even say please sign this California appropriate legalese so we can all move on. The truth of the matter is that they should fix the problem and delight the customer unless they can prove that someone had an ax to grind.