I think you're interpreting this differently than the author intended. Later he says this: > Without tons of rules and process, it becomes very obvious who car

I think you're interpreting this differently than the author intended. Later he says this: > Without tons of rules and process, it becomes very obvious who cares about the organization and who does not, thanks to the lack of rules & process and not because of them. An abundance of rules and process provides a system that bad actors can and will game, giving the appearance of adding value without actually moving the needle. > Even if we wanted to, we can’t write a rule that will magically make people engaged. We have to compel them by building a workplace they love and can do great, meaningful work in.