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Is your experience emblematic of the that for most customers? Some of the things you mention seem like fundamental design flaws, so I'm curious if most customer
by nemild 10y ago
Is your experience emblematic of the that for most customers? Some of the things you mention seem like fundamental design flaws, so I'm curious if most customers have issues?
- moonka 10y agoWe had similar issues with my wife's charge. To Fitbit's credit, they were happy to send out multiple replacements, but my wife got tired of it and stopped using it after the 3rd replacement starting showing the same issue. By contrast, I have an old Fitbit One which still works well after all these years, but it's just a simple pod as opposed to a wrist band.
- ben_jones 10y agoCouldn't such a lenient return policy signal that these devices really are being marked up a ridiculous amount? I.e. $10 devices going somewhat unfairly for > $100 as mentioned above?
- reitanqild 10y agoCould also just be that they care about their customers or at least their reputation even if they failed to create the product they wanted to create in the first place.
- theli0nheart 10y agoBeen using Fitbit devices since 2010, and using a Charge HR since it came out. Never had a problem like OP's.
- CN7R 10y agoI've had mine for more than a year and a half -- my charge hr hasn't failed yet. But my cousins' have, which leads me to wonder what if the issue is user-caused.
- CydeWeys 10y agoI wasn't rough on it. I wore it 24/7, except in showers/water and when charging it. I don't tend to break anything else in my normal life; I'm not one of those people who's rough on things. I just had repeated Fitbit failures.
- ayb 10y agoSame here. I upgraded to Charge HR right when it came out. Am still using the original unit I bought 2 years ago.
- pookieinc 10y agoPersonally, I've had two fitbits, bought mother-in-law a fitbit, and have another friend who also had one and all of ours broke for similar reasons listed as OP, all in the second or third year of wearing it. Based on these experiences, I wholeheartedly agree that their hardware just doesn't last very long and is why I switched to an Apple Watch (just got one a couple weeks ago!)
- reitanqild 10y agoThe reason I don't have a fitbit is because the glue that attached the rubber wristband to the electronic failed. Spoke to another parent at school and he had at least a couple of these fail "because of humidity" IIRC.