Here in Austria McD recently installed the second version of ordering machines. The first one was not bad, but it was deployed inconsistently and seemed like a

Here in Austria McD recently installed the second version of ordering machines. The first one was not bad, but it was deployed inconsistently and seemed like a trial run. Now just about every McD has at least 2 of those HUGE terminals with a reasonably responsive and friendly UI. You can order gluten free options, choose ingredients for every dish, and even choose kids' meal goodies (they call that Happy Meal here). It's also integrated with their smartphone apps, so you can order in the car and then just pick it up. At the same time, they restructured many branches' service counters into two sections - one for ordering with an actual human and one for picking up your finished order. And I think they already reduced active staff by 1 or 2 in the process (for most branches). I have to admit, it makes for a more streamlined process, and your order is always correct (or it's your fault if wrong). One downside is that staff at the takeaway counter is very stressed since there is no switching between tasks - they become handing-out-food-machines.