It's interesting... unless my memory is failing me, you never hear Apple say anything to the effect of, "We listened to our customers, so we decided to _____"

It's interesting... unless my memory is failing me, you never hear Apple say anything to the effect of, "We listened to our customers, so we decided to _____" I mean, I agree with what Jobs said when he suggested that customers expect Apple to innovate and curate and make it's own decisions about what products it develops. But I think you can also take that too far, especially when your customers are screaming at you on certain topics.