4 ms·
Minor nit - I found the upsell when buying an iPhone at the Boston Apple store crass to say the least. My wife got told she HAD to buy Apple Care to have a war
by timcederman 16y ago
Minor nit - I found the upsell when buying an iPhone at the Boston Apple store crass to say the least. My wife got told she HAD to buy Apple Care to have a warranty, HAD to get Mobile Me "to use the phone properly" and HAD to get an SMS plan if she wanted to send texts.
I called to complain and got a fairly hopeless uninterested manager.
- Groxx 16y agoComplain further up the chain. Nobody should be doing that, it's preying on the uninformed.
- timcederman 16y agoI'd already invested a lot of time in complaining. Who do I go above the store manager? How would I even figure that out? I sent an email to a generic Apple email address and got no response. What do I do next -- email Steve? It's frustrating, but mainly saddening, as I'd never seen anything quite like that before. A friend of mine bought his iPhone from a New Hampshire AT&T store the following week and the difference was amazing. Since when does a cell phone store have a less pushy sales team?
- commieneko 16y agoI've found the downtown Boston store to be a less than great experience myself. Try the mall Apple store in Burlington, I've had very good experiences there. In fact, I've found the mid sized mall Apple stores to be much more customer centric than the big flagship stores. Maybe it's the high priced real-estate, or maybe the bigger stores just attract more "competitive" sales staff.