reporting that a particular button "does nothing" is a great bug report (from a user. from a colleague it's a little disappointing). It tells you the three imp

reporting that a particular button "does nothing" is a great bug report (from a user. from a colleague it's a little disappointing). It tells you the three important things you need for a bug report : what did you do, what did you expect, and what actually happened?. The problem with "doesn't work" is that it could mean anything, from "does nothing" to, to use the example in the article, "it launches missiles".