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I spent a summer job in tech support, as I'm sure many on HN have at some point. "It doesn't work" is such a frustrating piece of information to hear. Especiall
by jackweirdy 10y ago
I spent a summer job in tech support, as I'm sure many on HN have at some point. "It doesn't work" is such a frustrating piece of information to hear. Especially when the reporter doesn't even tell you what "it" is, let alone what they think working looks like.
- ehnto 10y agoMy favourite story of this I will never stop telling: digital marketing head emails a support request, subject reads "please fix". Email contents? A screenshot of her desktop on the home page of the website. Turns out she was referring to a typo in a tiny article description and it was of course so glaringly obvious to her that it needed no context.