3 ms·

has sending a paper letter actually made any difference in your experience?

• DanBC 10y ago
  Yes. One time a bank sent me an application for a credit card. I wrote to them to explain that I was on the Mail Preference Service lists and that they should not have mailed me, and could they please i) remove my name from their lists and ii) make sure they've suitably cleaned their lists. They apologised and sent a cheque for £25. I found a large splinter of wood in a food packet once. (The food was in a plastic sealed wrapper, inside a card box. The splinter was in the box, but outside the plastic wrapper.) I sent the splinter to the company, and said they might want to know about this for their quality control. I said that it hadn't put me off the product, and that I would continue to enjoy the product in the future. They sent me vouchers for about £30 of any of their products. (This was in the late 1990s) The vouchers had very little limitation - they weren't "50p off an item, no more than one coupon per item", I could use the vouchers to get free product. A company sent me three premium rate SMS messages. I wrote to them to tell them I was on the telephone preference service lists, and that they should not have sent me the texts, and I asked for them to repay me. They sent a cheque to refund the cost of the text messages. (I also contacted the regulator because it felt like a scam). There are a few others. It's the price of a stamp and a few minutes writing a friendly, polite, letter to let them know they've got a problem which obviously they, being a high quality organisation, want to do something about. The only one I've had no luck with are Virgin Media, who keep sending mail to me.
  • duiker101 10y ago
    Very interesting! Thanks for sharing!