Complaining on twitter works if you can get someone to notice you unless its Apple (they don't care). At work, it is basically telling the next sales rep to ca

Complaining on twitter works if you can get someone to notice you unless its Apple (they don't care). At work, it is basically telling the next sales rep to call that I don't do business with companies I cannot trust. Some companies are easier to deal with than others. HP did right by me when we had a lot of hard drive failures in their netbooks ("uhm, that's getting to be a really high failure rate.. uhm... you got techs there right? well, why don't I just send replacements for all of them?"). Some forget they were supposed to return the computer after it was repaired. I think its a lot like working with any individual. What they care about is particular to the company and it is often hard to know the correct thing unless you have experience with the company. I did ban one company for about 5 years over a conversation that had me shouting at my phone and saying a word I don't normally say. It was quite strange as I normally speak slowly and lower when irritated while I try to figure out if I'm just being stupid or the person I'm talking to is actually a world class idiot. Their rep (a different person) that called five years later was new and getting a lay of the land and I wasn't as diplomatic as I should have been. I imagine cold calling former customers is not a fun part of a reps day if their CRM doesn't warn them. I amazingly was still mad, but kept my voice even. Sounds like Simple Mobile could really use a decent CRM or record every call because I get the feeling the metric is time needed to get you out of the queue or customers per hour. Reps do adapt to the metrics set not the goals of customer service or later sales.