Sometimes emailing a higher up executive helps. I had placed an order for an iPhone 6 a few years back when there was a 1 month wait. While waiting, the card th

Sometimes emailing a higher up executive helps. I had placed an order for an iPhone 6 a few years back when there was a 1 month wait. While waiting, the card they had on file expired and the charge failed when my phone was about to be shipped. Conversations with customer support were going nowhere and they were going to place us "in the back of the line" again. An email to T-Mobile CEO's response team and SVP of customer support seemed to do the trick and our phones were shipped the next day.