Simple Mobile is a subsidiary of América Móvil, who also own Tracfone. Their customer service and that of all their subsidiaries is a nightmare, in my experienc

Simple Mobile is a subsidiary of América Móvil, who also own Tracfone. Their customer service and that of all their subsidiaries is a nightmare, in my experience. If you can manage to get past that, you can get good deals, but if they fuck you over, you're usually out of luck. I upgraded from a feature phone to a smartphone with Tracfone some years back and they deleted most of my minutes/data in the process, and then gave my phone number to someone else as well. It took contacting about 13 different customer service people and posting publicly on their forums before I finally got someone who would reinstate the data (but my number was lost). Most of my communications with them were very similar to this, incredibly frustrating, with people on the verge of moronic, who would disconnect me and stop chatting when I got pushy about wanting what I paid for back.