But that's exactly what Google's Customer Reliability Engineering addresses. CRE says to the enterprise customer, if you're willing to bring your software up to

But that's exactly what Google's Customer Reliability Engineering addresses. CRE says to the enterprise customer, if you're willing to bring your software up to Google's standards, then the guy answering the 4am call when downstream screws up will be some of those same engineers who give Google its legendary reliability, and not one of the enterprise's engineers with little experience on GCP. Those standards are the difference between a hack backed up by sales engineers and "premier support" and a tech manager who never finds out that anything was amiss because all the failovers just worked. https://cloudplatform.googleblog.com/2016/10/introducing-a-new-era-of-customer-support-Google-Customer-Reliability-Engineering.html?m=1 https://cloudplatform.googleblog.com/2016/10/introducing-a-n... FWIW I work in one of these places with crazy institutional conservatism