> Most businesses still feel that technology is a cost to debit against the business Isn't this one of the reasons why SRE is so important? The monitoring that

> Most businesses still feel that technology is a cost to debit against the business Isn't this one of the reasons why SRE is so important? The monitoring that SRE builds helps to quantify these costs so that rational decisions can be made by upper management regarding the appropriate amounts to invest and where, instead of the finger-in-the-wind biased estimations most businesses use. > Only applicable to companies like Google Will most companies achieve or need a level of reliability that Google needs? No. But in the same way which user stories force product managers to have actual conversations with their users about what features are really necessary and which are just part of some kitchen-sink wish list, so too does SRE force management to have actual conversations regarding the real amount of reliability their products need and the costs of not respecting that target, either by spending too much to achieve a level of reliability which is ultimately unnecessary for the business strategy, or by spending too little and leaving money on the table by turning off users who are being served with an inferior product.