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> I'm surprised so many people agree to be on call. It's basically you letting a company hire you for 24 hours while being paid 9-5. Sounds like you need to re
by daenney 10y ago
> I'm surprised so many people agree to be on call. It's basically you letting a company hire you for 24 hours while being paid 9-5.
Sounds like you need to renegotiate that. When I'm on call I don't get paid 9-5. There's a rather nice on-call bonus which pretty much means I get paid the full 24hrs. Might also depend on the country, some have laws around these kinds of things. For example, I can only be on-call for a 1 week stretch and have to be given a (paid) day off after. I can also not be on-call again for another couple of days.
> I was never on call but I have a friend who was. Like you mentioned, it plays a huge role in how you live your life. That lingering feeling of they can call you any second haunts you day in and day out.
If being on-call gives you this lingering feeling of doom then don't be on-call. If your systems are in that much of a fucked up state then you push back until that's sorted. Sometimes you need to let stuff burn. Being on-call does not have to equal being in a constant state of stress on the verge of panic attacks.
> Even going to the movies must be a terrible experience? You either feel guilty for turning your pager off, or you spend the movie just ruminating about how it will end early for you if you get called.
I don't go to the movies when I'm on-call. Turning your pager off at that point is irresponsible and not what I'm being paid for. In most companies you're only on-call for short periods at a time, it doesn't take over your life. You just go to the movies the day after, just like you'd plan any other activity and overlapping commitment.
> How do you even sleep at night knowing that someone might call you any second? Sounds worse than prison honestly.
By using Quiet Hours on your phone correctly and configuring the numbers that pages can come from to always go through. You get to bed and you sleep. The first few times you might sleep a bit less over it. Eventually you get the hang of it. A big part in this is knowing that you don't get paged for random crap but only ever when there's something truly wrong that can't wait until the next morning. Correctly behaving systems and not too trigger-happy alerting are crucial to this.
- user5994461 10y agoAgree with the concepts and the ideas to do on call properly. Also notice that it is impossible to achieve in the real world. What company will have enough people for rotation + systems that barely fail + major bonus for oncall + time off + people who are decisively not trigger happy against your pager...
- daenney 10y ago> Also notice that it is impossible to achieve in the real world. It's certainly not easy to get to that point but it's entirely possible. Everything on the post you're replying to is how on-call works for me. It's not some imaginary world, it's reality. Go to SRECon for example and talk to people there. You'll be surprised. Just because you haven't experienced it (yet) doesn't make it impossible.
- user5994461 10y agoReality taught me to not trust what people reply, they have different standards. Met way too many people who consider their on-call to be okay. And when digging deeper, they're being totally exploited and I wouldn't touch their positions/teams/organizations with a 10 foot pole. People who care about on-call moved to contracting or positions where they are not on call, they're not coming back. I did and I ain't coming back ;)
- tacticus 10y agoMine has most of that. before i started it was 6 months between alerts. 1 day off and 1.5 to 2 times the alert period and recovery period with good mins and good people. the only downside is a small rotation (3 people 1 week each) and some serious scaling issues which have made the pervious few months much worse than earlier ones. though we also have management buy in to fix the less than good parts.
- user5994461 10y agoThat's another major problem with on call: Things changes over time. The alert rotation may be sustainable for a while, then things changes and there are a lot more alerts.