unfortunately, if you run a business, you really want someone to answer your questions on phone/email whenever required. If you are not a technology company, t

unfortunately, if you run a business, you really want someone to answer your questions on phone/email whenever required. If you are not a technology company, the value of your very few good tech people's time tends to outweigh technology expenses and you can't attract a lot of top notch ops people anyway because you can't promise them an exciting careers. Remember that bulk of the fortune 500 is not tech. So you want to pay that support expense and get your people all the help they need. Whoever has a good track record of providing that help gets the business.