The problem is there were no samples in stores that people could play with. And, if you got a lemon, you couldn't take it back and exchange it for a new model

The problem is there were no samples in stores that people could play with. And, if you got a lemon, you couldn't take it back and exchange it for a new model (you had to wait weeks while it was repaired by HTC (assuming N1 here)). I really don't understand why people keep missing these two crucial points, which TRUMP ALL OTHERS.