2 ms·

Ah, so it's not the process, just the fact that a rescheduling happens at all. That sounds like a problem that technology can't fix.

• tptacek 16y ago
  Sure it can. Here's a simple response: you have can book an appointment for any available time slot, but you can reschedule only within a limited number of slots.
  • natrius 16y ago
    That's pretty good, but how do you distinguish a rescheduling from a new appointment? Are most customers scheduled at the same time every week for long periods of time? If so, that makes lots of sense.
    • tptacek 16y ago
      That's also just one idea. It's very easy to track which customers are rescheduling. It may be the case that a timely reminder prevents them from doing so. So that's another technological response to the problem. Here's another: it is probably the case that rescheduling well in advance is better than rescheduling late. The earlier you reschedule the more economic value your original time slot has. So, it may be that a nudge like this gets you to free up your original spot while it's still saleable. Those are just random thoughts off the top of my head. I just don't agree that this basic business problem admits to no technical solutions.