4 ms·

Hi Ryan I'm confused by the pricing. I went the pricing page and it wasn't clear to what, if anything, the service cost. Just FYI. https://onupkeep.com/pric

by alberth 10y ago

Hi Ryan I'm confused by the pricing. I went the pricing page and it wasn't clear to what, if anything, the service cost. Just FYI. https://onupkeep.com/pricing.php https://onupkeep.com/pricing.php Edit. I really like the intro video by the way. https://youtu.be/oX7Lak7o0qI https://youtu.be/oX7Lak7o0qI

ryanchan001 10y ago
Oh man! Okay that's definitely on us--we are trying to through a design update to fix that up. But here's the 411 We charge only for technicians and the admin users-so that means you can add as many people to your group that submit requests (ie. hey the HVAC system just went down). We've got a free trial which is based on usage (first 25 work orders are free). Sorry if that's not as clear as it should be and thanks for your input!
- alberth 10y ago
  How much ($) do you charge per technican and admin user?
  - ryanchan001 10y ago
    Our plans basically start at $25 per technician/admin user per month. We go up from there, but most small businesses can get away with our "starter plan". It sometimes seems expensive for a lot of small businesses, but then very very inexpensive for a large enterprise.
- stevoski 10y ago
  What does "Here's the 411" mean?
  - ryanchan001 10y ago
    Yeah so maybe that's not a very common term..... Or maybe I might've just made it up in my head hah. Just trying to explain our pricing and give you some additional information
    - schwap 10y ago
      I think it's one of those local slang terms -- because I knew exactly what you meant.
      - ryanchan001 10y ago
        Thanks lol! I grew up in LA so maybe I heard it there hah
  - alexandersingh 10y ago
    Good sir, I believe I may be of assistance: http://www.urbandictionary.com/define.php?term=411 http://www.urbandictionary.com/define.php?term=411
    - ryanchan001 10y ago
      Haha okay yeah maybe I didn't make that up in my head!
ryanchan001 10y ago
Okay yeah, anything you like that you think was designed really well I attribute that all to my friend Irene. Definitely not my strong suit! I am always astounded by the designs that she creates and I'll let her know!
- alberth 10y ago
  Does Irene have a blog/website/portfolio? How can someone contact Irene in case they would like to hire Irene?
  - ryanchan001 10y ago
    Okay yeah, send me an email at ryanchan@onupkeep.com and I'll forward you her contact info! She's actually my high school friend's girlfriend so we are really close and she is always looking for new gigs!
overcast 10y ago
My biggest issue with the pricing page is the sheer amount of stuff on there. There is WAAAAAYY too many features listed to cross reference between four different ones. I feel like you'd get a much greater response with simplification. Less is more.
- ryanchan001 10y ago
  Yeah I think the most important thing I am hearing from everyone on HN (and it is very much appreciated) is that we need to do better on our pricing page. I love the feedback though! I always feel like I want to keep adding details to try to make it more clear, but I can see that we've come to a point where it may be having the opposite effect.

by alberth 10y ago

ryanchan001 10y ago

Oh man! Okay that's definitely on us--we are trying to through a design update to fix that up. But here's the 411 We charge only for technicians and the admin users-so that means you can add as many people to your group that submit requests (ie. hey the HVAC system just went down). We've got a free trial which is based on usage (first 25 work orders are free). Sorry if that's not as clear as it should be and thanks for your input!

alberth 10y ago
How much ($) do you charge per technican and admin user?
- ryanchan001 10y ago
  Our plans basically start at $25 per technician/admin user per month. We go up from there, but most small businesses can get away with our "starter plan". It sometimes seems expensive for a lot of small businesses, but then very very inexpensive for a large enterprise.
stevoski 10y ago
What does "Here's the 411" mean?
- ryanchan001 10y ago
  Yeah so maybe that's not a very common term..... Or maybe I might've just made it up in my head hah. Just trying to explain our pricing and give you some additional information
  - schwap 10y ago
    I think it's one of those local slang terms -- because I knew exactly what you meant.
    - ryanchan001 10y ago
      Thanks lol! I grew up in LA so maybe I heard it there hah
- alexandersingh 10y ago
  Good sir, I believe I may be of assistance: http://www.urbandictionary.com/define.php?term=411 http://www.urbandictionary.com/define.php?term=411
  - ryanchan001 10y ago
    Haha okay yeah maybe I didn't make that up in my head!

ryanchan001 10y ago

Okay yeah, anything you like that you think was designed really well I attribute that all to my friend Irene. Definitely not my strong suit! I am always astounded by the designs that she creates and I'll let her know!

alberth 10y ago
Does Irene have a blog/website/portfolio? How can someone contact Irene in case they would like to hire Irene?
- ryanchan001 10y ago
  Okay yeah, send me an email at ryanchan@onupkeep.com and I'll forward you her contact info! She's actually my high school friend's girlfriend so we are really close and she is always looking for new gigs!

overcast 10y ago

My biggest issue with the pricing page is the sheer amount of stuff on there. There is WAAAAAYY too many features listed to cross reference between four different ones. I feel like you'd get a much greater response with simplification. Less is more.

ryanchan001 10y ago
Yeah I think the most important thing I am hearing from everyone on HN (and it is very much appreciated) is that we need to do better on our pricing page. I love the feedback though! I always feel like I want to keep adding details to try to make it more clear, but I can see that we've come to a point where it may be having the opposite effect.