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I think it's more a question of providing their usual level of mediocre, black-hole customer support, where there's no way to talk to someone about problems or
by danudey 17y ago
I think it's more a question of providing their usual level of mediocre, black-hole customer support, where there's no way to talk to someone about problems or issues. They fixed this about a month after launch (set up a phone line), I still have the sense that properly supporting end-users isn't in Google's DNA.
- eli 16y agoGoogle's support sucks, but it's not like, say, Verizon is known for prompt and friendly service. Waiting so long to set up a phone line didn't do them any favors, but it was all about post-sale support anyway. I really don't think that had a big impact on sales.