>it just isn't in their DNA Very true. Google is a company with a very high revenue per employee. When I bought a N1 I had minor ordering issues and it was cle

>it just isn't in their DNA Very true. Google is a company with a very high revenue per employee. When I bought a N1 I had minor ordering issues and it was clearly that their support mechanisms were simply a joke -- they do that part absolutely terrible. I got much better responsiveness (and not just lame automatic email replies) when buying a $9 fan.