> Making time for documentation, automation, cross-training ... Inside an existing company I would totally agree with you. I'm not in any way advocating for th

> Making time for documentation, automation, cross-training ... Inside an existing company I would totally agree with you. I'm not in any way advocating for the job-security hoarder of information. Being a freelancer, when I've been presented with this question it always seems like they really mean "but we could hire 5 coders from massive outsourcing company X for the same price". It is frustrating to try and convey the idea that, even when various metaphorical bus accidents are taken into account, the large well known company is not necessarily the safest option. No amount of documentation or automation will assure someone who really just wants to be able to say "I chose IBM, it's not my fault it went wrong".