This is really interesting. I don't know if it reaches the level of detail necessary to understand how it influences lots of tech work. E.g., "employees are fa

This is really interesting. I don't know if it reaches the level of detail necessary to understand how it influences lots of tech work. E.g., "employees are far happier when they are led by people with deep expertise in the core activity of the business." Well, I have deep experience in IT and building websites, but I'm not a great programmer and I have had devs reporting to me who were concerned about that (so I've worked on supporting them in other ways).