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There needs to be a nice balance between the needs of the business, and the needs of the customer. As a customer, you need to recognize that businesses aren't d
by thaumaturgy 17y ago
There needs to be a nice balance between the needs of the business, and the needs of the customer. As a customer, you need to recognize that businesses aren't doing this to annoy you, and that missed appointments are something that they cannot afford. As a business, they need to recognize that services like this can be off-putting to their customers.
That said, perhaps a good balance would be for the business to integrate their policies with a system like this: allow customers to exempt themselves from the reminder system either in part or in whole, and then make sure those customers get charged extra if they miss an appointment.
- dpcan 17y agoIf someone had this service of Patrick's, and then they had "some" customers on it, and other not, then it becomes an administration nightmare. Your staff would still have to take the time to look-up everyone and see who's getting called and who's not, and it's one more thing to keep track of. This burns a hole right through the benefits of automation.
- johns 17y agoOr just ask the people when they make the appointment if they would like a reminder SMS.
- dtby 17y agoNot to put too fine a point on it, but, as a customer, I don't "need to recognize" anything.
- thaumaturgy 17y agoNot to put too fine a point on it, but that's exactly the attitude that keeps companies and customers pissed off at each-other.
- detst 17y agoIf you don't realize that not showing up for an appointment is extremely discourteous and more importantly costing someone money, then yes you do have something you need to recognize.
- detst 17y agoDoes someone seriously disagree that not showing up for an appointment is discourteous and costs someone money?
- random42 17y agoYes
- ugh 17y agoWhy?
- random42 17y agoBecause thats what appointment means. How would a customer feel if the service provider books say 5 customers at the same time and provide services to only one. When you book an appointment with a service provider, service provider cannot book anyone else, EVEN if some other customer is interested to obtain their services at the same time.
- ugh 17y agoYou lost me there. You said that it is not discourteous and doesn’t cost someone money when the customer doesn’t show up to the appointment, right? What does this answer have to do with that?