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Isn't not showing up always an acceptable option? For most of the cases I see this being used in, the customer is the one who wants the appointment in the first

Isn't not showing up always an acceptable option? For most of the cases I see this being used in, the customer is the one who wants the appointment in the first place. No one is forcing people to get massages. I see Appointment Reminder as a way to eliminate no-shows from people who forget their appointment (which I tend to do more than I'd like). Personally, I wish every business I made appointments with used this.

natrius 16y ago
It's frowned upon to cancel appointments even though it's an acceptable option. If the person I made an appointment with asks me if I want to cancel, that disincentive goes away. The idea is still good, but tweaking the messaging might make it better.