3 ms·

If you send a message asking if the customer is coming, I'd bet they'd be more likely to cancel. "Not showing up is an acceptable option? In that case..."

by natrius 16y ago

harpastum 16y ago
Isn't not showing up always an acceptable option? For most of the cases I see this being used in, the customer is the one who wants the appointment in the first place. No one is forcing people to get massages. I see Appointment Reminder as a way to eliminate no-shows from people who forget their appointment (which I tend to do more than I'd like). Personally, I wish every business I made appointments with used this.
- natrius 16y ago
  It's frowned upon to cancel appointments even though it's an acceptable option. If the person I made an appointment with asks me if I want to cancel, that disincentive goes away. The idea is still good, but tweaking the messaging might make it better.
dpritchett 16y ago
I agree. A read-through of Cialdini's "Influence" should give us a better idea on how to phrase this. Something like "looking forward to seeing you" is less suggestive of a no-show. That reminds me, I need to finish that book. I believe it's on the Personal MBA list if that interests you. http://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/0688128165 http://www.amazon.com/Influence-Psychology-Persuasion-Robert...
- Psyonic 16y ago
  Is this the personal mba list you are referring to: http://personalmba.com/best-business-books/ http://personalmba.com/best-business-books/ Or is there another one you find valuable?
  - dpritchett 16y ago
    I glanced at an associate's blog last week and he had his own list of PMBA books reprinted from an original source. That looks like about the same list, yes.
    - Psyonic 16y ago
      Cool, thanks. It does seem like a good list... looking over it, I've read/listened to 4 so far... so only 95 to go! Ya right, but I will try to read one from each category this year.

If you send a message asking if the customer is coming, I'd bet they'd be more likely to cancel. "Not showing up is an acceptable option? In that case..."

by natrius 16y ago

If you send a message asking if the customer is coming, I'd bet they'd be more likely to cancel. "Not showing up is an acceptable option? In that case..."

harpastum 16y ago

Isn't not showing up always an acceptable option? For most of the cases I see this being used in, the customer is the one who wants the appointment in the first place. No one is forcing people to get massages. I see Appointment Reminder as a way to eliminate no-shows from people who forget their appointment (which I tend to do more than I'd like). Personally, I wish every business I made appointments with used this.

natrius 16y ago
It's frowned upon to cancel appointments even though it's an acceptable option. If the person I made an appointment with asks me if I want to cancel, that disincentive goes away. The idea is still good, but tweaking the messaging might make it better.

dpritchett 16y ago

I agree. A read-through of Cialdini's "Influence" should give us a better idea on how to phrase this. Something like "looking forward to seeing you" is less suggestive of a no-show. That reminds me, I need to finish that book. I believe it's on the Personal MBA list if that interests you. http://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/0688128165 http://www.amazon.com/Influence-Psychology-Persuasion-Robert...

Psyonic 16y ago
Is this the personal mba list you are referring to: http://personalmba.com/best-business-books/ http://personalmba.com/best-business-books/ Or is there another one you find valuable?
- dpritchett 16y ago
  I glanced at an associate's blog last week and he had his own list of PMBA books reprinted from an original source. That looks like about the same list, yes.
  - Psyonic 16y ago
    Cool, thanks. It does seem like a good list... looking over it, I've read/listened to 4 so far... so only 95 to go! Ya right, but I will try to read one from each category this year.