Customer Experience/Support was my main background. It really helps to understand a product when you support it first hand. Even when I was a PM, I devoted some

Customer Experience/Support was my main background. It really helps to understand a product when you support it first hand. Even when I was a PM, I devoted some time listening to support calls. Next, I went into QA/QE which was also useful. Skills: - Be a problem solver and work-around thinker - Know when to say no and to whom - Be a UX minded person - Do not over-rely on numbers/data - Be humble