Key takeaway IMO: "the Colorado-based company knew of fraudulent transactions but failed to take steps that would have resulted in disciplining of 2,000 agents

Key takeaway IMO: "the Colorado-based company knew of fraudulent transactions but failed to take steps that would have resulted in disciplining of 2,000 agents" Western Union was already aware of fraud they were facilitating, but did not take steps to either report or prevent it. It's one thing to not investigate suspicious behavior, it's another thing entirely to be aware of actual fraud, and ignore it.